300ok Privacy Policy – How We Collect, Use and Protect Your Personal Information

Introduction

This Privacy Policy ("Policy") describes how 300ok ("300ok", "Platform", "we", "us", "our") collects, uses, stores, protects, and discloses personal information about users ("Player", "User", "you", "your") who access or use the 300ok website and associated services, including online casino games, sports betting, live casino, crash games, and payment processing. This Policy applies to all players who access 300ok from Bangladesh or any other location.

By registering an account on 300ok and using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use the 300ok platform. This Policy should be read together with 300ok's Terms and Conditions, which are available at /terms-conditions.

Our Privacy Commitments at a Glance

Information We Collect

300ok collects personal information from players through the account registration process, ongoing account activity, and automatic technical collection during platform use. The categories of personal information we collect include:

• Identity information: your full name and date of birth, as provided during account registration and identity verification.
• Contact information: your Bangladesh mobile phone number, used for account authentication, OTP verification, and support communications.
• Financial information: deposit and withdrawal transaction records in BDT, including the mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used for transactions. We do not store full mobile banking credentials or PINs.
• Account activity data: login timestamps, game history, betting records, bonus usage, and session duration data, collected to operate the platform and for fraud prevention purposes.
• Device and technical data: IP address, device type and model, operating system version, browser type, and mobile network operator, collected automatically when you access the platform.
• Communications data: records of your communications with the 300ok support team, including emails sent to [email protected] and any support tickets raised through the platform.

We collect only the personal information that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as national identity card numbers, bank account numbers, or biometric data unless specifically required for KYC identity verification, in which case such data is handled with the highest level of security and retained only for the period required by applicable law.

How We Use Your Information

300ok uses the personal information we collect for the following specific purposes, each of which is necessary for the operation of the platform and the provision of services to Bangladesh players:

• Account creation and management: to register your account, verify your identity, authenticate your logins, and manage your account settings and preferences on the 300ok platform.
• Payment processing: to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay, to reconcile transaction records, and to investigate and resolve payment disputes.
• Fraud and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other violations of our Terms and Conditions, and to protect the integrity of the platform for all Bangladesh players.
• Customer support: to respond to your queries, process your support requests, and resolve any issues you experience with the platform, including account access problems and payment queries.
• Responsible gaming: to monitor account activity for indicators of problem gambling behavior, to facilitate the application of self-imposed deposit limits, session controls, and self-exclusion requests made by players.
• Platform improvement: to analyze aggregated and anonymized usage patterns to improve the performance, reliability, and user experience of the 300ok platform for all Bangladesh players. This analysis uses anonymized data only and does not involve profiling individual players for marketing purposes.

Payment Data and Mobile Wallet Information

Because 300ok processes deposits and withdrawals exclusively through Bangladesh mobile wallet services — bKash, Nagad, Rocket, and Upay — we necessarily collect and retain certain payment-related data in order to process transactions, reconcile accounts, and comply with financial record-keeping requirements. This includes the mobile wallet account number (phone number) associated with each transaction and the BDT amounts deposited or withdrawn.

300ok does not store your mobile banking PIN, full wallet password, or any credential that would allow 300ok or a third party to initiate a transaction from your mobile wallet without your active participation. All payment actions on 300ok require your direct involvement and confirmation via your mobile wallet provider's own authentication flow. Payment data is stored in encrypted form and is accessible only to authorised 300ok personnel and our payment processing partners for the specific purpose of transaction management.

Sharing and Disclosure of Your Information

300ok does not sell your personal data. We may share your personal information with third parties only in the limited circumstances described below:

• Payment processing partners: mobile wallet providers (bKash, Nagad, Rocket, Upay) and any intermediary payment processors engaged to facilitate BDT transactions on the platform. These parties receive only the data necessary to process the specific transaction and are bound by their own privacy and security obligations.
• Legal and regulatory compliance: where disclosure is required by applicable law, regulation, court order, or lawful request from a competent government authority. 300ok will comply with such requirements to the extent legally required and will notify affected players where permitted by law.
• Fraud prevention and security: with fraud detection agencies, security service providers, and other online gaming platforms where there is a legitimate basis to share information for the purpose of detecting or preventing fraud, money laundering, or other criminal activity.
• Service providers: third-party technology providers and service partners who assist 300ok in operating the platform, including cloud hosting providers, game content suppliers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe and similar), and customer support tools. These providers are contractually required to process personal data only on 300ok's instructions and to maintain appropriate security standards.

300ok does not share your personal data with advertisers, data brokers, or marketing companies. Any third party that receives your personal data in the circumstances described above is required to maintain the confidentiality of that data and to use it only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

The 300ok platform uses cookies and similar tracking technologies to operate core platform functions and to improve your experience. The categories of cookies we use are:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your playing session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking the platform.
• Functional cookies: used to remember your platform preferences and settings, such as language selection, to personalise your experience on return visits to 300ok.
• Analytics cookies: used to collect anonymized data about how players navigate the 300ok platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the platform and is not linked to individual player identities.

Most mobile browsers allow you to control cookie settings. Disabling essential cookies will prevent the 300ok platform from functioning correctly. Disabling functional or analytics cookies may affect your platform experience but will not prevent you from accessing or using the platform. 300ok does not use advertising cookies or tracking technologies that share your browsing behaviour with third-party advertising networks.

Data Security

300ok implements industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and 300ok servers, encrypted storage of sensitive account data at rest, access controls that restrict database access to authorised personnel only, regular security monitoring and vulnerability assessments, and OTP-based two-factor authentication for account login and withdrawal actions.

While 300ok takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile network is completely secure, and 300ok cannot guarantee the absolute security of data transmitted to the platform. Players are responsible for keeping their account login credentials and mobile wallet details confidential and for notifying 300ok immediately at [email protected] if they suspect unauthorised access to their account.

Data Retention

300ok retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, including for the duration of the player's active account. Following account closure, 300ok retains personal data for the period required by applicable financial, anti-money-laundering, and record-keeping laws and regulations. In practice this typically means transaction and identity verification records are retained for a minimum of five years following the last transaction or account closure, whichever is later.

Personal data that is no longer required for any lawful purpose is securely deleted or anonymized in accordance with 300ok's internal data retention procedures. Anonymized or aggregated data, which cannot be used to identify any individual player, may be retained indefinitely for platform analytics and improvement purposes.

Your Privacy Rights

As a player on 300ok, you have the following rights in relation to your personal data. To exercise any of these rights, contact 300ok at [email protected] with a clear description of your request and your registered Bangladesh mobile number for account identification:

• Right of access: you have the right to request a copy of the personal data 300ok holds about you, together with information about how it is being used and with whom it has been shared.
• Right of rectification: if any personal data 300ok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right of erasure: subject to legal retention obligations, you have the right to request that 300ok delete your personal data. Where deletion is not possible due to legal requirements, 300ok will explain the basis for retention.
• Right to restrict processing: in certain circumstances you have the right to request that 300ok restrict the processing of your personal data, for example where you contest the accuracy of the data or object to a particular use.
• Right to withdraw consent: where 300ok processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

300ok will respond to all legitimate privacy rights requests within a reasonable time and no later than 30 days from receipt of the request. Where a request cannot be fulfilled — for example because legal retention obligations prevent deletion — 300ok will explain the reasons in writing.

Children and Minors

The 300ok platform is strictly for adults aged 21 years and above. 300ok does not knowingly collect personal data from any person under the age of 21. If 300ok becomes aware that personal data has been collected from a minor, that data will be permanently deleted and the associated account will be closed immediately. If you are a parent or guardian and believe that your child may have registered on or used the 300ok platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

300ok reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, the updated Policy will be published on this page with a revised effective date. Where changes are significant, 300ok may additionally notify players via the contact details registered on their account.

Your continued use of the 300ok platform following publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. It is your responsibility to review this Policy periodically. The current version of this Policy is always available at https://300ok.app/privacy-policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how 300ok handles your personal data, please contact our support team. We aim to respond to all privacy-related queries promptly.

Email: [email protected] — Please include your registered Bangladesh mobile number and a clear description of your privacy query or request in all correspondence.